How it works
Care in minutes, not weeks.
A short questionnaire, a provider you choose, and a written plan. Video, phone or in person at our laboratory. Nothing is charged before you see the price.
A consultation with a licensed provider is required. Medication is prescribed only when medically appropriate.
Three steps
What actually happens.
Tell us what's going on.
A short, private health questionnaire on your phone. About five minutes. You choose your state, your program and how you'd like to be seen.
Meet your provider.
Choose from available licensed providers — see their photo, credentials, languages and next available time. Video or phone, usually the same day. Prefer in person? Book an in-office telehealth visit inside our laboratory building.
Get your plan.
Prescriptions sent to a licensed pharmacy or delivered to your door when appropriate. Labs ordered. Follow-up scheduled. Message your care team any time.
The video visit
What happens in a video visit.
It is a real visit, not a form. Your provider has read your questionnaire before you connect, and the conversation is about your history, your symptoms and what you want to change.
- 15 to 45 minutes depending on the program
- Encrypted, HIPAA-compliant video — or a phone call if you prefer
- Labs ordered during the visit when they will change the plan
- A written plan in your account the same day
Choosing your provider
You see who you are booking.
Before you book, you see each provider's photo, credentials, specialties, languages, the states where they are licensed and their next available time. You can return to the same provider for continuity.
In-office telehealth
Prefer not to be on video? Come to the laboratory.
Our in-office telehealth suite sits inside the US Longevity Laboratories building. You get the same licensed provider, a private room, and a lab draw in the same visit if your plan calls for one.
- Address: [BUSINESS ADDRESS], Los Angeles, California
- Hours: Monday to Friday, 7am – 8pm PT · Saturday, 8am – 4pm PT
- Bring a photo ID, your medication list and any recent lab results
- By appointment only — book the in-office visit type when you schedule
In-office visits are added at launch. Confirm the address with our care team before traveling.
Prescriptions
If a prescription is appropriate, it goes to a licensed pharmacy.
Your provider decides whether medication is appropriate. If it is, the prescription is sent to the licensed pharmacy you choose — one of our listed 503A or 503B partners, or your own — or delivered where state law allows.
- You see the pharmacy price before anything is dispensed
- Refills are managed by your care team, not a call center
- Controlled substances only under applicable DEA and state rules
Labs and results
Results you can actually read — and someone to explain them.
Your provider orders only the tests that will change a decision. Draw at a local site or in our office. Results land in your account in three to seven business days and your provider reviews them with you.
- Five panels: Essential, Longevity, Hormone, Metabolic, Performance
- Provider review included with every panel
- Records you can share with any physician you choose
Messaging and follow-up
Your care team stays reachable after the visit.
Ask a dose question, report a side effect, or send a lab result. Messages are answered by clinical staff, not by a chatbot, and every exchange is added to your record.
- Unlimited messaging for members
- Seven days of messaging after a pay-as-you-go visit
- Side effects reviewed by a provider within 24 hours
Insurance and pricing
The price you see is the price you agree to.
We check insurance before you book and tell you what it covers. If it covers nothing, you see the self-pay price and can still be seen. Membership prices are lower on every visit, panel and prescribed therapy.
- Visit prices shown before you book
- Medication cost set by the pharmacy and shown before dispensing
- No contracts. Cancel a membership anytime.
A consultation with a licensed provider is required. Medication is prescribed only when medically appropriate.
Questions
Before your first visit.
Care that fits your shift, your family, and your life.
A consultation with a licensed provider is required. Medication is prescribed only when medically appropriate.