What telehealth is
Telehealth uses secure video, audio and messaging to connect you with a licensed provider when you and the provider are not in the same room. It may include reviewing your questionnaire, images you upload, laboratory results and your medical history.
Risks and limits
- Your provider may not be able to examine you physically, and some conditions cannot be diagnosed without an examination.
- Technology can fail. A visit may be rescheduled or continued by phone.
- A provider may decide that telehealth is not appropriate for your situation and refer you for in-person care.
- No telehealth service can replace emergency care. Call 911 for an emergency.
Your rights
- You may refuse telehealth at any time, and ask for in-person care instead.
- You may ask who is treating you, their credentials and the state where they are licensed.
- You may stop a visit at any time.
- You may request a copy of your record and ask that it be sent to another provider.
Records, privacy and consent to treat
Your visit is documented in your medical record, which is protected under HIPAA. Records are shared with other providers only for treatment, payment or health care operations, or with your written authorization. See our Privacy Policy and Notice of Privacy Practices.
You consent to evaluation and treatment by a licensed provider, and to the use of telehealth technology for that care. This consent continues until you revoke it in writing.
Questions or to withdraw consent: call 323-359-5210 or email john@medicalcare.com.ai.
MedicalCare.com.AI is a telemedicine platform owned and operated by US Longevity Laboratories, Inc. Medical services are provided by independent, licensed healthcare providers through an affiliated physician-owned medical group. US Longevity Laboratories, Inc. does not practice medicine.