Refund & Cancellation Policy

Memberships

• Memberships are month to month with no contract and cancel anytime.
• Cancellation stops the next billing cycle. The current month is not prorated unless required by law.
• If a billing error occurs, we refund it in full within 10 business days of confirming the error.

Visits

• Cancel or reschedule at least 2 hours before a scheduled visit for a full refund of that visit.
• If your provider cancels and cannot reschedule, you receive a full refund.
• If you are found to be outside the state where your provider is licensed, the visit is refunded in full and no care is provided.
• A completed visit is not refundable. If you believe a visit did not occur as described, use the Patient Complaint Process and we will review it.

Medication and laboratory testing

• Medication is billed by the licensed pharmacy, not by us. Once a prescription is dispensed it cannot be returned or refunded, by law.
• If a pharmacy charges you in error, contact the pharmacy first; we will help you resolve it.
• Laboratory panels that have not yet been drawn can be cancelled for a full refund. A drawn panel is not refundable.

How to request a refund

Call 323-359-5210 or email john@medicalcare.com.ai with the date of service and the last four digits of the card used. Refunds are issued to the original payment method within 10 business days of approval.