How to file a complaint
- By phone: 323-359-5210, and say you are filing a complaint.
- By email: john@medicalcare.com.ai with the subject line “Complaint.”
- Through the contact form on this site, selecting “Patient question” and describing the complaint.
- In writing to [BUSINESS ADDRESS], attention: Patient Relations.
What happens after you file
- We acknowledge your complaint within 2 business days.
- The medical director or a designated clinical reviewer investigates, including review of the visit record.
- We aim to resolve complaints within 10 business days. If we need more time, we tell you why and when to expect a response.
- You receive a written outcome that explains what we found and what we changed, if anything.
Escalation and your right to complain elsewhere
If you are not satisfied with the outcome, you may ask that the complaint be escalated to the medical director for a second review. We will confirm the escalation in writing.
You may also file a complaint with the medical board of the state where your provider is licensed, and with the U.S. Department of Health and Human Services, Office for Civil Rights, at 1-877-696-6775 or www.hhs.gov/ocr/complaints. Filing elsewhere does not stop our process, and we do not retaliate for any complaint.
MedicalCare.com.AI is a telemedicine platform owned and operated by US Longevity Laboratories, Inc. Medical services are provided by independent, licensed healthcare providers through an affiliated physician-owned medical group. US Longevity Laboratories, Inc. does not practice medicine.