Privacy Policy & Notice of Privacy Practices

Who is responsible for your information

The covered entity for your medical record is the affiliated physician-owned medical group that employs or contracts with your treating provider. That group issues this Notice of Privacy Practices. US Longevity Laboratories, Inc. operates the technology platform, the laboratory and the business services under a management services agreement and acts as a business associate for protected health information.

Medical group of record: [MEDICAL GROUP NAME], with its named medical director. Business associates include our laboratory, our licensed pharmacy partners, our secure messaging and video vendors, and our payment processor. Each has a written business associate agreement with us.

We are required by law to maintain the privacy and security of your protected health information, to give you this notice, and to notify you following a breach of unsecured information.

How we use and disclose your information

We use your information to provide treatment, to receive payment, and to run our health care operations. Examples: your provider reviews your questionnaire and labs before your visit; we confirm coverage with your insurer; we review outcomes to improve care.

We may disclose information without your authorization where the law requires or permits it, including: public health reporting, reporting suspected abuse or neglect, health oversight activities, judicial and administrative proceedings, law enforcement when legally required, organ donation, medical research under an approved protocol, to avert a serious threat to health or safety, and for specialized government functions such as military and veterans activity.

We do not sell your information. We do not use your information for marketing without your written authorization. We do not share your record with your employer — including when your employer sponsors a department membership, which receives utilization totals only.

Certain disclosures, such as psychotherapy notes, marketing uses and the sale of information, require your written authorization. You may revoke an authorization in writing at any time, except to the extent we have already acted on it.

Your rights

• Get a copy of your record. We respond within 30 days. A reasonable cost-based fee may apply for copies.
• Ask us to correct your record if you believe something is wrong or incomplete.
• Ask us to limit what we use or share. We are not required to agree, except where you have paid in full out of pocket for a service and ask us not to share it with your insurer.
• Get a list of disclosures we made in the last six years, excluding disclosures for treatment, payment and health care operations.
• Ask for confidential communications by a specific method or at a specific address.
• Get a paper copy of this notice, and be notified of any change to it.
• Choose someone to act for you, such as a health care agent or legal guardian.

How to exercise your rights, and how to complain

Call 323-359-5210 or email john@medicalcare.com.ai and ask for the Privacy Officer. Requests for records are also accepted in writing at [BUSINESS ADDRESS].

If you believe your privacy rights have been violated, you may file a complaint with us using the same contacts, or with the U.S. Department of Health and Human Services, Office for Civil Rights, at 1-877-696-6775 or www.hhs.gov/ocr/complaints. We will not retaliate against you for filing a complaint.

Website privacy and cookies

We use essential cookies to run this site, including keeping you signed in and remembering your language and cookie choice. With your permission we use analytics and advertising cookies. You can change your choice at any time through “Your Privacy Choices” in the footer.

We do not sell personal information as defined by the California Consumer Privacy Act. California residents may request access, correction or deletion at john@medicalcare.com.ai. Certain medical information is exempt because it is governed by HIPAA.