Adverse Event Reporting

How to report a side effect

• Call 323-359-5210. If you are having trouble breathing, facial swelling, fainting or chest pain, call 911 first.
• Email john@medicalcare.com.ai with the subject line “Adverse event.”
• Message your care team from your patient account, which keeps the report attached to your record.

What we do with it

• A licensed provider reviews the report within 24 hours and documents the review in your record.
• Your provider contacts you with instructions: continue, adjust the dose, or stop the medication.
• Serious events are reviewed by the medical director and reported to the pharmacy and manufacturer as required.
• We report to the FDA MedWatch program where reporting is required or appropriate. You may also report directly at www.fda.gov/medwatch or 1-800-FDA-1088.

Emergencies

An adverse event can be an emergency. If you have difficulty breathing, swelling of the face, lips or throat, a severe rash, fainting, chest pain or thoughts of harming yourself, call 911 or go to the nearest emergency department. Then tell us, so the event is documented and reported.